Return & Exchanges
HAPPINESS GUARANTEE
If for any reason you’re not satisfied with your order, we offer a 30-day return window for all purchases made directly through our website: https://www.avaandyelly.com/. We stand behind our products – and more importantly – our customers. If you’re not satisfied, neither are we.
Whether the size is off, or maybe the colour just isn’t your style, please reach out so we can make things right.
Process: To initiate a return, please contact our Customer Service team at info@avaandyelly.com to request a return. Please include your order number and the item(s) you wish to return.
RETURNING PURCHASES MADE OFFLINE
To return a product that was purchased outside of our website at one of our authorized dealers, please work directly with the retailer where that purchase was made. At this time, we’re only able to accept returns on products that were purchased directly through our website.
NON-RETURNABLE ITEMS
Items purchased on sale are not eligible for returns or exchanges.