Shipping & Return
Free Shipping & Returns On All Orders
Where are our products shipped from?
All of our products are housed and shipped from our warehouse in Los Angeles, CA, USA.
Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Expedited orders placed before 1:00 p.m. ET (10:00 a.m. PT) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 1pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 1pm ET), then 1 business day would be Wednesday.
From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!
You may select from Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for international and APO/FPO addresses. We use UPS exclusively for expedited orders. If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Ava & Yelly, Inc will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please remember that delivery time does not include weekends or holidays.
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (5) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.
All 3 Business Days orders confirmed before 1:00 P.M. ET will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 3 Business Days orders confirmed after 2:00 P.M. ET will be processed the following business day. 3 Business Days orders placed on Friday after 1:00 P.M. ET will be processed on Monday (excluding holidays). 3 Business Days is not available for Alaska or Hawaii
2 Day Shipping
2 Business Days are available for Alaska and Hawaii.
1 Business Day delivery is not available for Alaska or Hawaii
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
We currently ship international orders to Canada and Mexico. Unfortunately, covid restrictions in other countries are causing significant delays and are often blocking shipments at the borders.
Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 1:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 p.m. ET will be processed the following business day. Cost is based on weight and destination.
Expedited International orders are usually delivered within 3-5 business days. Orders confirmed before 1:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 p.m. ET will be processed the following business day. Cost is based on weight and destination.
Customs and Duties
Ava & Yelly, Inc does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Ava & Yelly, Inc does not pay these fees.
Please call us for any questions or concerns: you may email us at firstname.lastname@example.org
We want your girl to look amazing when wearing your Ava & Yelly products. If for some reason, you are not completely happy, we will gladly accept unworn items, for return within 10 days of the delivery date. Send us an email at email@example.com. We will email you prepaid postage for your return. All sale items are final sale.