Shipping and Returns
SHIPPING
We currently ship to the United States, Canada and select international destinations. Shipping rates and delivery estimates are outlined below.
DOMESTIC SHIPPING
United States (USD)
| Shipping Method | Rate | Estimated Delivery |
|---|---|---|
| Standard | $6.99 (Free on orders $100+) | 2–7 business days |
| Express | $19.99 | 1–2 business days |
Canada (CAD)
| Shipping Method | Rate | Estimated Delivery |
|---|---|---|
| Standard | $24.99 (Free on orders $150+) | 5–10 business days |
| Express | $49.99 | 1–3 business days |
INTERNATIONAL SHIPPING
We offer international shipping to select destinations. All international shipping rates are in USD.
| Destination | Shipping Method | Rate | Estimated Delivery |
|---|---|---|---|
| Mexico | Standard | $24.99 | 2–10 business days |
| Express | $54.99 | 1–5 business days | |
| Europe | Standard | $27.99 | 10–17 business days |
| Express | $54.99 | 2–6 business days | |
| Asia | Standard | $39.99 | 10–17 business days |
| Express | $64.99 | 2–5 business days | |
| Australia | Standard | $32.99 | 10–18 business days |
| Express | $69.99 | 3–6 business days |
We currently ship to select countries within these regions. If your country is not available at checkout, we're not shipping there just yet, but we hope to expand our destinations in the future!
SHIPPING INFORMATION
- Delivery estimates are in business days and begin once your order has shipped. Actual delivery times may vary due to carrier delays, customs processing, weather or other unforeseen circumstances.
- Once your order has shipped, you'll receive a shipping confirmation email with tracking information, where available.
- International orders may be subject to customs duties, taxes and import fees, which are the responsibility of the customer.
- Shipping rates are calculated and displayed at checkout based on your shipping destination and order details.
RETURNS & EXCHANGES
Our Guarantee
If for any reason you're not satisfied with your order, we offer a 20-day return window from the date of delivery for purchases made directly through our website. Whether the size isn't quite right or the colour isn't what you expected, we're here to help.
Return Eligibility
To be eligible for a return, items must be unused, unwashed, in their original condition and have all original tags attached.
The following items are final sale and cannot be returned or exchanged:
- Swimwear
- Items marked Final Sale on our website, including items discounted by 50% or more.
How to Initiate a Return
To request a return, please contact our Customer Service team at info@avaandyelly.com.
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will provide instructions for completing your return.
Return Shipping
A $3.99 return shipping fee will be deducted from your refund. Customers are responsible for ensuring returned items are securely packaged. Ava & Yelly is not responsible for items lost or damaged during return shipping.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method for the product amount, less any applicable return shipping fees. Original shipping charges are non-refundable.
Please allow additional time for your financial institution to process the refund.
Exchanges
If you need a different size or item, please contact us at info@avaandyelly.com. Our team will assist you with the exchange process, subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@avaandyelly.com within 7 days of delivery. Include your order number and photos of the issue so our team can assist you.
Depending on the situation and product availability, we will arrange a replacement or issue a refund.
Offline Purchases
Products purchased through our authorized retail partners must be returned directly to the retailer where the purchase was made. We can only accept returns for orders placed directly through avaandyelly.com.